Skip to content
YZZY

Customer care

Customer care

Write to care@yzzy-template.online, Monday to Friday, 9:00 – 18:00 CET. We answer within one working day.

For an order, include its number and the email address it was placed with.

Write to customer care

Shipping

Orders leave Milano within two working days, by express courier, signed for on delivery.

Europe: 2–4 working days, free over € 500. United Kingdom, United States and Asia: 3–6 working days, duties paid by us.

Returns

Return anything unworn, with its tags, within 14 days of delivery. Book a free collection from your account, or bring it to any of our stores.

Refunds go back to the original payment method within five working days of the return reaching us. Objects and altered pieces can't be returned.

Payments

We accept Visa, Mastercard, American Express, Apple Pay and bank transfer. Prices include VAT for Europe and duties for every other region.

Region and currency

Prices are set in euros and shown in your currency at a fixed rate, rounded.

Newsletter

One email when the next pieces land. Pick what you want to hear about, or leave it open for everything.

I want to hear about